Account Verification

• What documents do I need to verify my account?
  To complete verification, provide: -A government-issued photo ID (front and back) -A recent proof of address (utility bill or bank statement dated within 6 months) -Proof of payment method depending on how you deposited Documents should be sent to [email protected]. You'll be notified by email once your account is verified — typically within 3 business days.
• What’s the process for uploading documents?
  To upload your documents, log in to your account, go to My Profile, and click on Upload Documents. Select the document type, then use the Browse button to choose the file from your device.
• What qualifies as valid ID during registration?
  When verifying your account, you’ll be asked to upload a photo ID. This includes any of the following: a passport, national ID, or driver’s license — as long as it’s valid and clearly visible.
• What counts as valid proof of residence?
  A proof of residence (POR) is required during the verification process. Acceptable documents include a utility bill or bank statement that clearly shows your name, full address, and a recent issue date.
• Why do I need to complete an assessment during registration?
  As part of the registration process, clients are asked to fill out a short questionnaire about their trading experience and knowledge. This helps us determine whether CFD trading is appropriate for your profile.
• Is document submission mandatory?
  Yes. Verifying your identity is a necessary step under our terms and conditions and is required by regulation. It’s essential for ensuring account security and complying with anti-fraud standards.
• Will I need to verify my identity every time I make a transaction?
  No, once your account has been verified with the required documents, you won’t need to repeat the process for future transactions. To complete verification, you'll need to submit: -A valid photo ID (passport, driver’s license, or government-issued ID) -A recent proof of address (bank or credit card statement, or utility bill) -If depositing by credit card: images of the card showing only the last 4 digits (front and back) If multiple cards are used, documentation will be required for each one. Specific requirements will be confirmed by email.
• Can I trade immediately after verification?
  Yes, once your verification is complete, you’ll have full access to the trading platform. You can start on your own, speak with your Account Manager for assistance, or visit our Education section to explore helpful tutorials and market insights.